Shipping and Returns

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday – Friday. 

Orders are shipped via Royal Mail. Shipping is free for orders over £19 (post discount) and £3.99 for orders under £19.

JSHARA provides refunds only for defective products purchased directly from our website:  If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy. JSHRA has the sole and exclusive right to determine if a product is defective. If a product is deemed by JSHARA to be defective, JSHARA will refund the purchase price to the credit card on file. Minor damage to the packaging is not considered “defective”.

How long do I have to request a refund?
You have fourteen (14) days from the date your product is delivered to request a refund.  After that, JSHARA will not process a refund request.

How do I request a refund?
Please call customer service in the UK at +44(0) 208 144 6024 for assistance.  Please have your order number and the credit card you used to make your purchase handy.

How is my refund credited?
All refunds will be credited to the credit card you used to purchase the product.  

Items Returned by Mail:  If you ordered by credit card, we’ll credit your account within 14 business days of our receipt of your return.  This will show on your next statement, depending on the issuing bank and/or billing

Shipping Charges:  Unfortunately, we cannot refund shipping charges.